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Frequently Asked Questions

Frequently Asked Questions

【Others】
Can I use credit card?
Various credit cards such as Visa and JCB can be used.
We also accept electronic money and QR code payments.
【Access / Parking】
Is there a parking lot.
Free parking is available.
Please park your car in front of the entrance so we can guide you upon your arrival.
【Hotel facilities / Equipment】
Is internet available?
Free Wi-Fi is available in every room.
【Hotel facilities / Equipment】
Until what time can I take a bath?
The private open-air rooftop baths (Senryo and Manryo) at this facility are available for day-trip visitors from 11:00 to 15:00. (Last recep…Continue reading
【Others】
What time is meal time?
Dinner will be served at either 18:00 or 19:00.You can choose breakfast from 7:00, 7:30, 8:00, or 8:30.
【Hotel facilities / Equipment】
About smoking
Restaurant "Sakura" is a non-smoking area.If you smoke, there is a smoking area outside the entrance on the first floor, so please use that …Continue reading
【Hotel facilities / Equipment】
Do you have wheelchair rentals or beds available?
There is one wheelchair and a cot.Please ask us at the time of reservation.
【Others】
What time is check-in and check-out?
Check-in is from 15:00 and check-out is 10:00.(However, this may not apply depending on plan.)
【Hotel facilities / Equipment】
Can I charge my mobile phone?
Chargers can be rented free of charge at the front desk.(Please note that we may not have the model you want.)
【Others】
About curfew
Curfew is 24:00 midnight.If you must go out after curfew, please be sure to inform the night front desk of your room key and the time you pl…Continue reading
【Information on surrounding area】
How long does it take to get to Sunayu?
It is about 5 minutes walk from our hotel.
【Others】
Is it okay to bring in drinks?
You can bring it to your room where you will be resting.In the case of restaurants, there is a corkage fee.